Asurion covers loss, theft, accidental damage and malfunction – the main things Job Function Email Database people  usually file a claim for. Once the insurance claim is approved, you will be told whether Asurion will choose to repair or replace the device, and you will have no say. If it’s the latter, they’ll ship it to you overnight. Will Asurion be replaced with new phones? Asurion’s contract allows them to replace your phone with a similar device if they have one , which is always their first choice. You sent a 3.5 year old used device and this is what you got back. This is a legal replacement if it works.