It can be used 24/7 on a desktop or mobile device such as a tablet, laptop or smartphone. However, we may not recognize the customer portal as software in which mutual interaction is managed securely by two different institutions. Customer portals are the portals that we are individually exposed to today. For example; You are a customer of a telecom operator and this Telecom operator provides you with portals. However, thanks to these portals, you can control your bills, data usage. Call intensity and many other transactions through the online system. In this way, portals that you can access directly through the online system. Without calling a customer representative are called customer portals. However, to give another example; The e-government system is also a customer portal.
You can see all your information
Pay your tax debt, check the status of your insurance and perform many other transactions through the e-government system. There are two elements in this system. One is the C Level Executive List service provider and the other is the user. The service provider is the one who provides the information. The user is the one who accesses the information. If we continue with the e-government example, here the government is the service provider and we are the users. The customer portal is a platform where the relationship between the service provider and the customer can be seen and various actions can be taken through the system. If you are the service provider, you will have the opportunity to control your invoices, projects, actions taken by your company and all information about your customers in one place.
This platform where you can share
Documents securely with your customers, also gives you customer trust. Therefore, importance of Customer Portal The customer portal is a platform where the AOB Directory relationship between the service provider and the customer can be seen and various actions can be taken through the system. Therefore, if you are the service provider, you will have the opportunity to control your invoices, projects, actions taken by your company and all information about your customers in one place. This platform, where you can share documents securely with your customers, also gives you customer trust. The most common customer portal benefits include increased customer satisfaction, improved communication, and elimination of non-value-adding data entry.