Automated chatbots are helping drive the growth of conversational commerce. Chatbots do an amazing job at answering basic questions, particularly the repeat inquiries that make up a substantial portion of continual improvements interactions with your customer service team.
With the right approach, you can make a conversation with your automated chatbot feel like a natural extension of your brand. The key is to make sure you frame both questions and answers in your brand’s tone and voice. The bot on your website can ask visitors, “How can I help you today?” and provide a list of responses, such as.
The list of questions is limitless
as long as the answers are simple and repeatable responses to the questions that are being asked. When a customer chooses a response, the chatbot sends them to the appropriate option. Done right, it feels very natural, very much like communicating with a live human via chat.
What if you still want to offer live agent assistance to your clients? Of course. You can create automated chatbots that know when to pass customers over to Bulk SMS New Zealand your customer services department. If the bot cannot fulfill the request, it sends the visitor to a human representative who can have a more complex conversation and make decisions in real time.
You truly get the best of both worlds
When using this method! Clickatell’s Chat Desk is an advanced digital contact center solution that relies on conversational technology to help provide customer support through a mix of conversational commerce and live agent interactions. Chat Desk works by giving your customers the ability to get immediate answers from a live agent through whatever channel they choose—online web Chat or mobile Chat apps like WhatsApp – reducing contact center costs, helping customers get AOB Directory information and resolve issues quickly, and giving the contact center greater flexibility to manage teams, while increasing their call volume and customer satisfaction.
Communications using chat apps give you a chance to form relationships with consumers via platforms they already use—and love—for exchanging messages with friends and family members. WhatsApp is a great example. WhatsApp is extremely popular globally, exceeding 2 billion users in 2020. Roughly a quarter of the world’s population uses WhatsApp. We can help you take advantage of WhatsApp’s most useful features to:
